Terms and conditions of the Wharf Hotels Rewards corporate bookers recognition programme is subject to change, amendments, and/or cancellation in part or in whole at any time with or without prior notice to Wharf Hotels Rewards members.

Glossary of terms:-

• Wharf Hotels Rewards hereinafter called WHR.
• WHR members hereinafter called Members.
• WHR Award Points hereinafter called Point(s).
• WHR Rewards Vouchers hereinafter called Reward Vouchers
• WHR Service Center hereinafter called CSC.
• Management Company of Maqo Hotels, Marco Polo Hotels or Niccolo Hotels hereinafter called Wharf Hotels.
• Hotels managed by Wharf Hotels hereinafter called Hotel(s).

1. WHR Membership and Points

• Membership is for the sole purpose of earning points and must have the written consent of the applicant’s employer, whose company currently holds a valid corporate account or an events contract with any Maqo Hotel, Marco Polo or Niccolo hotel.
• Members cannot earn WHR Points for stays at a Maqo Hotels, Marco Polo Hotels or Niccolo Hotels as a guest, and enjoy the benefits of another loyalty programme operated by/ partnered with Wharf Hotels where benefits are extended. Loyalty programmes operated by Wharf Hotels include and are not limited to Maqo DISCOVERY, Marco Polo DISCOVERY, Niccolo DISCOVERY, Leaders Club and WHR.
• Unless otherwise established, WHR membership and benefits are non-transferable and valid for individual Members only.
• Individual membership – benefits and points earned within the programme are the property of the member, and cannot be transferred and/or redeemed by another person.
• Company membership - benefits and points earned within the programme are the property of the contracted corporate company. An appointed member is deemed the administrator of the membership, and upon their departure from the company, their replacement is able to manage account points with written notice from the company.
• Wharf Hotels reserves the right to change, adjust or cancel all or any part of this programme at any time without prior notice.

2. Membership Details and Accumulation of Points

• Members are provided a login, password and protected access to their online account.
• It is the Member’s duty to update their profile details and keep their online account credentials confidential. Wharf Hotels are not responsible for any loss, missing points or fraudulent redemptions from a Member’s account.

3. Award Points

• Membership number must be quoted when making reservations to ensure correct earning of Points.
• Revenue generated from materialised rooms, meetings and events are converted into applicable points based on the local currency.
• Rewards redemption can begin at any time upon reward redemption threshold has been reached or at any intervals so decided by the Member.
• Reward redemptions are managed through a Member’s online profile. Digital reward vouchers are delivered to members via email notification and can be directly downloaded from a Member’s profile.
• Claims for missing points must be submitted through member’s online account or via hotel account sales team within 60 days of room checkout date or event folio settlement date.
• Programme year available points will carry an expiry date and redemption must be complete on or before the date of point expiry, which is 3 calendar months after the membership year-end.